FAQs

We are a telehealth platform. You can explore our medications or explore our symptom checker, The Bummed Quiz, to better understand what medication you may need.

After you check out and fill out your medical information, a licensed medical provider will review your medical intake form, and if appropriate, prescribe you your medication.

You will communicate with them via our secure patient dashboard.

Your medications will be shipped to you within 2 business days from our custom compounding pharmacy.

You will have access to our platform to message a provider with any follow up questions. If you have signed up for a subscription, you may cancel up to 48 hours before your renewal.

We work with Beluga Health’s provider network to access licensed medical providers across the United States, who are trained by our Chief Medical Officer, Dr Carmen Fong, MD, FACS. For more information on Beluga Health, visit their site here, or email them at info@belugahealth.com.

We’re available in DC and all US states.

You can cancel your subscription in your patient dashboard, as long as it is 48 hours before renewal.

Don’t worry, we’ll give you a heads up before your subscription renews.

The products in our treatment category are $65, which includes a 3-month supply. All consults are $49. If you sign up for a new subscription, you will only be charged a consult fee for your first order. For all subsequent refills, you will only be charged the cost of the medication.

All products for local pharmacy pickup are $49 – which includes the medical provider consult.

Consultation fees are non-refundable. If you are not prescribed a medication, you will be refunded for the cost of that medication.

After you have been prescribed a medication, all medications are non-refundable.

It typically takes our pharmacy one business day to dispense and ship your order, followed by 3–5 business days for delivery.

As each of our medications is made of a unique formulation, please refer to the specific product pages for more information on how each medication works.

Compounded drugs are not FDA-approved. This means that the FDA does not verify the safety, effectiveness or quality of compounded drugs before they are marketed. Consumers and health care professionals rely on FDA’s drug approval process for verification of safety, effectiveness and quality. For more information see here.

Our platform is designed specifically for individuals aged 18+. During your consultation, our medical team will review your medical history to ensure we can provide safe, effective treatment options tailored to your needs.

Our specialist medical team will take your unique health history into account and only prescribe medications demonstrated to be safe based on your profile. We also guide you on proper use and provide ongoing medical supervision and support.

The Bummed medications were formulated by our Chief Medical Officer, Dr Carmen Fong, MD, FACS. They were reviewed by a medical advisory panel made of OBGYNs and gastroenterologists.

Bummed partners with Blend, located at 6171 Huntley Rd Columbus, OH 43229. Blend is recognized as a 503A compounding pharmacy, with NABP healthcare merchant accreditation, and LegitScript Certification. For more information on Blend, you can visit their site here.

In most states you will have an asynchronous consult, meaning the information you submitted is enough for our physician to prescribe safely without a real-time appointment. They will reach out if they need anything additional via our secure messaging portal.

Some patients may experience slight burning. If you’re experiencing any burning with the cream, try diluting it with Vaseline or applying a thin layer of Aquaphor beforehand. If the burning doesn’t improve, please stop using the cream.

No, we aren’t able to modify the compound itself. Our physician and pharmacist formulate these in small batches specifically for our patients. 

We use a secure, HIPAA-compliant portal designed specifically to protect sensitive information. All uploaded documents are encrypted and stored securely, and only authorized clinical staff can access them.

Providing a photo ID is a required step to verify your identity before we can dispense medication. This helps ensure your prescriptions are delivered safely and prevents unauthorized access to your medical information.

You only need to insert the medication a short distance into the anus — it doesn’t need to go in far. If the muscle feels tight, try sitting in a warm bath or on a heating pad for 5–10 minutes beforehand to help it relax, then attempt application again.

No, you don’t need to stop using your cream before a colonoscopy. We recommend keeping it on hand during bowel prep, since frequent bowel movements can irritate the anal area and make existing hemorrhoid or fissure symptoms worse. You can also continue using it after your procedure if you have any soreness or irritation.

As always, follow any specific instructions from your gastroenterologist, and let them know about the medications you’re using.